Privacy Policy

1. Introduction

PicklePoint GmbH takes the protection of your personal data very seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our booking platform and services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Germany and the European Union.

2. Data Controller

3. Data We Collect

We collect different types of data depending on how you interact with our services:

Personal Data

• Full name (first and last name)
• Email address
• Phone number (optional)
• Billing address for payment processing
• Date of birth (for age verification)
• Payment information (processed securely by Stripe)

Technical Data

• IP address and location data
• Browser type and version
• Device information and operating system
• Cookies and similar tracking technologies
• Website usage patterns and preferences

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for booking services and managing your account
• Consent: Marketing communications and optional services (you can withdraw consent anytime)
• Legitimate Interest: Website analytics, security, and service improvement
• Legal Obligation: Tax records, accounting, and compliance with German law

5. How We Use Your Data

We use your personal data for the following purposes:

• Processing and managing your court bookings and event registrations
• Secure payment processing through our partner Stripe
• Providing customer support and responding to your inquiries
• Analyzing usage patterns to improve our services and website
• Sending promotional emails and updates (with your consent)
• Fulfilling legal obligations such as tax and accounting requirements
• Protecting against fraud, abuse, and security threats

6. Third-Party Services

We work with trusted third-party services to provide our platform:

7. Data Retention

We retain your personal data only as long as necessary:

• Account information: Until account deletion or 3 years of inactivity
• Booking records: 10 years for tax and legal compliance
• Payment information: Stored securely by Stripe according to their retention policy
• Marketing preferences: Until you unsubscribe or withdraw consent
• Analytics data: Anonymized after 26 months (Google Analytics default)

8. Your Rights Under GDPR

As a data subject, you have the following rights:

To exercise any of these rights, please contact us at booking@patoclub.de. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Strict access controls and authentication systems
• Regular security updates and vulnerability assessments
• Secure, encrypted backups with limited access
• Continuous monitoring for security threats and breaches

10. International Data Transfers

Some of our service providers (like Google Analytics) may process data outside the EU. We ensure adequate protection through:

Standard Contractual Clauses (SCCs) and adequacy decisions by the European Commission. Your data is always protected to EU standards.

11. Contact & Data Protection Officer

You also have the right to lodge a complaint with the Bavarian Data Protection Authority (BayLDA) if you believe your data protection rights have been violated.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any significant changes via email or through a prominent notice on our website.