Terms and Conditions

1. Platform operator and contract partner

The booking platform booking.patoclub.de and the PATO app (together the “Platform”) are operated by:

The services you book (e.g. courts, events, rentals, coaching) are provided by the operator of the respective location. With your booking, the contract for the booked service is concluded directly with that operator; PATO Sport GmbH only provides the Platform. The operator also receives your payment and issues the invoice. Where PATO Sport GmbH itself operates a location, it is also your contract partner for that location.

Location operators:

2. Scope

These Terms and Conditions apply to the use of the Platform and your customer account in relation to PATO Sport GmbH and to every booking in relation to the respective operator (together “we”). We add further locations and their operators to the overview in section 1.

Deviating terms of customers do not apply. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB).

3. Services

On the Platform you can in particular:

• book pickleball, padel and golf courts (including the golf simulator)
• register for events, tournaments, open plays and Americanos
• create or join shared games and split private bookings with friends (payment splitting)
• rent equipment such as rackets and balls and add further extras
• book coaching and training
• redeem fitness memberships (Urban Sports Club, EGYM Wellpass, Wellhub, Hansefit), vouchers and PATO memberships

The scope and price of each service are shown in its description on the Platform at the time of booking.

4. Booking and conclusion of contract

A booking works like this:

1. Registration or login to your customer account
2. Selection of location, court, time or event and any extras
3. Payment via our payment service provider Stripe
4. Booking confirmation by email and in your account

The presentation on the Platform is not yet a binding offer. By completing checkout you make a binding offer; the contract with the operator is concluded with the booking confirmation. All bookings are subject to availability.

5. Prices and payment

All prices are in euros and include statutory VAT. Any additional costs are shown before payment.

Payment is made in advance via Stripe to the operator of the booked location. We accept the payment methods shown at checkout. For some bookings (e.g. shared games, split bookings, bookings with a fitness membership) the amount is first only reserved on your payment method and captured later; any part of the reservation that is not needed is released.

In the event of failed payments or chargebacks we may cancel the booking and restrict access to the Platform. You bear the costs of a chargeback for which you are responsible.

6. Saved payment method and subsequent charges

When you pay on the Platform, your payment method (e.g. credit card) is saved with Stripe for future payments. Full card details are stored only by Stripe; we only see details such as card type, the last four digits and the expiry date.

You authorise the operator of the booked location to charge the saved payment method without your further involvement (merchant-initiated payment) – exclusively in the following cases:

• extras and rental equipment you additionally use on site and have not yet paid for, at the price stated on the Platform
• fees for damaged, stolen or unreturned rental equipment under section 7
• EUR 10.00 per missing check-in if you reduced a booking with a fitness membership (Urban Sports Club, EGYM Wellpass, Wellhub, Hansefit) and the check-in for that person did not take place – this equals the discount granted
• your fellow players' open shares if you guaranteed a split booking as host (section 8)
• capture of an amount reserved at booking

We inform you of subsequent charges by email, stating the amount and reason. You can remove saved payment methods at any time in the payment form or have them deleted by emailing booking@patoclub.de. Claims that have already arisen remain unaffected.

7. Rental equipment, damage and loss

Treat rental equipment with care and return it in full at the end of your booking. Please report any damage immediately on site or to booking@patoclub.de. For damaged, stolen or unreturned equipment the operator charges the following flat fees:

Normal wear and tear from proper use is not damage. You may prove that no damage or significantly less damage occurred; further claims for damages remain unaffected. You are also liable for damage you culpably cause to facilities, equipment or the property of others.

8. Shared games and split bookings

In a shared game several players share a court and each pays their share. In a split private booking (payment splitting) a host books the court and invites friends, who pay their share via a link.

If the required number of players or payments is not reached by the deadline shown on the Platform, the game may be cancelled automatically. Reserved amounts are then released and amounts already paid are refunded.

Host guarantee: if the host guarantees a split booking, the game takes place in any case and is not cancelled automatically. In addition to their own share, the amount of the other players' shares is reserved on the host's payment method. The host is only charged for shares that fellow players have not paid by the time of capture. If the game starts in less than two hours, a split booking is only possible with the host guarantee.

9. Cancellation

For regular single court bookings on the Platform:

• Cancellation more than 24 hours before the start: full refund
• Cancellation less than 24 hours before the start: no refund
• No-shows are treated as late cancellations; no refund is issued.

Refunds are made within 5–10 business days to the original payment method. For events and shared games the conditions shown at booking apply.

For bookings outside the regular online booking window (usually more than 7 days before the date) or made via other channels (in particular email, phone or text message) – especially corporate events, group bookings, reservations of several courts or exclusive reservations – the following applies: free cancellation or changes up to 7 days before the agreed date. For later cancellations, reductions or other changes, the agreed price generally remains payable.

You may prove that no damage or significantly less damage occurred (Section 537 (1) BGB).

10. No right of withdrawal for date-specific bookings

For contracts for services related to leisure activities that are provided on a specific date or within a specific period (e.g. court bookings, events, coaching), there is no statutory right of withdrawal under Section 312g (2) No. 9 BGB. The cancellation terms in section 9 apply. Any statutory right of withdrawal for vouchers and memberships remains unaffected.

11. House rules and code of conduct

At all locations:

• Treat staff, other players and facilities with respect
• Wear suitable sports clothing and clean sports shoes suitable for the court (indoor or outdoor)
• Handle equipment with care and report damage immediately
• Arrive on time and keep to your booking times
• Smoking is prohibited in all indoor areas
• Children under 16 must be supervised by an adult at all times

The rules posted at each location also apply. Violations may lead to immediate termination of the booking without refund and a ban from the premises.

12. Liability and insurance

We are liable without limitation for damages from injury to life, body or health caused by an intentional or negligent breach of duty by us, our legal representatives or vicarious agents, and for other damages caused by intentional or grossly negligent conduct.

In the event of slightly negligent breaches of essential contractual obligations (cardinal duties), i.e. obligations whose fulfilment is essential for the proper performance of the contract and on whose observance you regularly rely, liability is limited to the typical, foreseeable damage. Liability for slightly negligent breaches of non-essential obligations is excluded.

Participation in sports activities is otherwise at your own risk. We are not liable for damage resulting from non-compliance with safety and conduct rules unless we are at fault. We are only liable for loss, theft or damage to items you bring in cases of intent or gross negligence. We recommend appropriate sports and liability insurance.

As platform operator, PATO Sport GmbH is not liable for the provision of services by other operators. We cannot guarantee that the Platform is available at all times.

13. Customer account

Please keep your details up to date and your login details secret. Your name and, where applicable, your profile picture and skill level are visible to other users, e.g. in rankings, participant lists and shared games. We may block your account in case of misuse. You can have your account deleted at any time.

14. Data protection

We process your personal data in accordance with the GDPR.

For details, please see our Privacy Policy

15. Changes to these terms

We may change these terms with effect for the future if there is a valid reason (e.g. new features or changes in the law). We will notify you of changes by email at least four weeks before they take effect. If you do not object within this period, the changes are deemed accepted; we will point this out separately in the notice. If you object, we may terminate your customer account. Bookings already confirmed remain subject to the terms in force at the time of booking.

16. Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

17. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country of their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Munich.

Should any provision of these terms be invalid, the remaining provisions remain effective.

18. Contact

If you have questions about these terms or your bookings, please contact: